Hello, Any help is greatly appreciaed.
We have CS1000 REL 5.0 with a 3rd party VoiceMail system. The issue is when a fax machine leaves a message to a user, user can access the VM system but when reaching the fax messages he/she cannot delete or do anything with the message. No DTMF tones are sent to the VM system. Then user has to hang up. This happens only when calling from a PSTN or Cell phone. When calling from an IP phone we are able to delete the same fax message. We have no problem deleting the normal voice messages when calling the Vm system form a PSTN phone. So we know DTMF is working but the tones are not reaching the VM system only when a Fax message is involved.
VM system enigineers have "concluded" it is not in their side. Is there anything called FaxHandler in CS1000 that would disable DTMF tones?.
thanks in advance.
We have CS1000 REL 5.0 with a 3rd party VoiceMail system. The issue is when a fax machine leaves a message to a user, user can access the VM system but when reaching the fax messages he/she cannot delete or do anything with the message. No DTMF tones are sent to the VM system. Then user has to hang up. This happens only when calling from a PSTN or Cell phone. When calling from an IP phone we are able to delete the same fax message. We have no problem deleting the normal voice messages when calling the Vm system form a PSTN phone. So we know DTMF is working but the tones are not reaching the VM system only when a Fax message is involved.
VM system enigineers have "concluded" it is not in their side. Is there anything called FaxHandler in CS1000 that would disable DTMF tones?.
thanks in advance.