CS1000 - Call Forward External - Desk 3904 to ATT CELL 2

[babytech2009]

I have a desk phone that has call forard external allowed
configured. When I have the user forward her desk phone
to a cell phone ( Verizon, Sprint) or home phone it fowards fine. However, when I have her forward to an
ATT cell phone I get "all circuits are busy 49".

I have been trying to reseach the error code but
to no avail.

I was wondering if it is a problem with the cell provider?
Or am I missing a configuration in the PBX that would limit
it to forward to ATT cell devices?

Any ideas?

 

[babytech2009]

PERRYPJ thats exactly what I thought as well. Because it goes out when forwarded to Sprint/Verizon Cell and to her home phone.

Reusser I will pull that information.I configured her phone exactly like the only other person at the site
who has CFXA. But he has a Verizon cell and it forwards no problem.

 

[babytech2009]

Here is the information I pulled from the PBX.



Phone that is able to forward - Verizon cell - this one works

DES 2E009
TN 000 1 05 05 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 26977
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLA CRPD STSA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 26977
LHK 1
LPK 1
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 26863 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 35863 D MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03
04 CSD
05
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16 17183750624
11 ADL 16 917183750624
12
13
14
15
16 MWK 26977
17 TRN
18 AO6
19 CFW 16 919177550639
20
21 PRK
22 RNP
23
24 PRS
25
26
27 CLT
28 RLT
29
30
31
DATE 28 MAR 2009


Phone below I copied the programming from the phone above- Forward to ATT Cell-Get Error 49

DES 2W057
TN 004 0 04 03 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 26977
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLA CRPD STSA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 26977
LHK 1
LPK 1
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 26837 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 35837 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03
04 CSD
05
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16 17183750624
11 ADL 16 917183750624
12
13
14
15
16 MWK 26977
17 TRN
18 AO6
19 CFW 16 912028213576
20
21 PRK
22 RNP
23
24 PRS
25
26
27 CLT
28 RLT
29
30
31
DATE 18 MAR 2010

LD 21 RDR

TYPE RDR_DATA
CUST 00
OPT CFO CFRD PVCD CWRA MCI
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 5
CFN2 4
DFN0 4
DFN1 5
DFN2 4
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

 

[bhassell2000]

The error 49 recording is coming from the ATT switch not the PBX

Thanks,

Buddy

 

[babytech2009]

bhassell2000 so its ATT then? they did a call trap with me the other day but he stated it was an issue with our PBX.
I still say its not my end its ATT. Above I posted the ATT Trap that the tech sent me.

This is the longest trouble I have ever had with call forwarding. Going on week 4.

 

[bhassell2000]

Did they explain what their switch is programmed to send out an error 49? Or why they are rejecting the call? Are they saying they don't see the call hitting their switch?

Thanks,

Buddy

 

[babytech2009]

bhassell200 ATT stated that he didnt see the call hitting there switch. To me I wouldnt get the error code if it didnt go out the pbx when her phone was forwarded.

 

[bhassell2000]

Is the trunk it is going out going to att? IT could be a local Verizon span and their switch could be rejecting it. Do you know the carrier? Call them and have them trace the call, see if they see it.

Thanks,

Buddy

 

[PERRYPJ]

There feeding you a line of BULL

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[babytech2009]

I received error 010T when I tested from 26863(phone above) forwarded to 2028216386(cell) then when i called 26863 from my desk I got error 49 220.

Both stated all circuits are busy.

My calls
7034870036 to 7183406863 desk
7038947331 to 7183406863 cell

 

[babytech2009]

PERRYPJ...I totally think its BS.
They try to feed you everything to make you think its not them.

 

[Reusser]

LD 15
req: Chg
Type: RDR
Opt: CFF

Also - is the error 49 a message caller hears or something you see on switch?

 

[babytech2009]

It is an error I hear when calling. 49 220 all circuits are busy.

then when dialing from a cell to her desk which is forwarded I get all circuits are busy 010T.

 

[bhassell2000]

who is the service provider on the T1 it goes out of your PBX on?

Thanks,

Buddy

 

[babytech2009]

bhassell2000 its ATT.

 

[Reusser]

So that proves as stated above - call is making it to local carrier at least.

What if you call the ATT number from phone - no forward involved?

 

[bhassell2000]

Definetly an ATT issue to me, what number are you calling the trouble in to?

Thanks,

Buddy

 

[babytech2009]

800 490 8128 this is the ATT number I used to get the call traced.

 

[bhassell2000]

I would call ands escalate the issue

Thanks,

Buddy

 

[johnpoole]

did you change

OPT CFO CFRD PVCD CWRA MCI

to CFF??

if not this post can run another 37 replies.. enhanced trac should show the call progress but if you can call the number, you can forward to it. cff and cfxa

john poole
bellsouth business
columbia,sc

 

[johnpoole]

fyi my 3904 forwards to my att cell.. calls come from either an 800 inbound, or did pri or ip trunks from a cisco user.. no problems.. i work behind an 81 c rls 5

john poole
bellsouth business
columbia,sc