Crystal Enterprise 9

[Crystlgrl]

I saw an old post regarding a problem I am having, but did not see where there was a solution posted.

My company is still using Crystal Enterprise 9 (going to BOE XI SOON!)... Last week a problem started and I have not been able to find a solution...nor a cause... It just started...

When running reports on demand, my users get the following error: "There was an error retrieving data from the server: Service was not found." The services are all on the same physical box. We have a cache, page and report server together on a separate box. The rest of the CE software is on another. I can ping each servers from the other box. I also tried enabling those services on the same box as the rest of CE. But, the same problem exists.

I have restarted the services and rebooted the servers. I have also reloaded the software.

The reports can be scheduled successfully. However, if the report is viewed in CR format, the same error occurs. I have registered the crqe.dll file. That had no effect. But, a report can be scheduled and viewed as an acrobat file without a problem.

I assume the problem is with the cache and/or page servers since the job server is responsible for processing scheduled reports.

Any ideas?

 

[joneed2nomo]

Did you get a respone to this Crystal enterprise 9 problem? I am having the exact same problem and do not have a clue where to start.

 

[Crystlgrl]

No, I have not. I am just trying to move people to the new BOE XI server. Frustrating. Something must have changed... Maybe the server was upgraded (with a patch or something) and it doesn't work with CE9 any longer??? It's hard when the vendor doesn't support it...