crss-alert button not working

[Stillyman]

Hello all,
For some reason or another my button stopped working. I have tenant programming. But this use to work. I see calls in my emergency list but they never alert the button. The button is on then phone. But I have noticed that in the main tenant the CO lines are dead would this matter? The calls do complete and show up in my emergency list.

Thanks in advance

Stilly

 

[SF0751]

Check all of your route patterns. The call might be going out an alternate route where 911 is set as "emer" not "alrt".

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[Stillyman]

I only have two entrys in the ars tables one for 911 and one for 11. I also set a test call to 411 at tenant 1 and it worked but if I try 411 it does not alert the operator. But it is in my emergency list.

 

[jln21]

You have to set the call type in ars to alrt, is that done?

 

[Stillyman]

Yes that is done. Let me get more into the details. This is a school district and they have Tenant programming. All the schools have their own CO's for 911. Before the customer told me that when anyone dialed 911 it would alert the operator. Now the operator has a 4621 phone with a crss-alert button. And when they dial 911 it tells me in the emergency list that they dialed it and it was a alert. But the button never goes off.

 

[t3chhelp]

Crss-alert buttons will only alert phones that are part of the same partition as the person originating the 911 call. For example, if the caller was in tenant 4 and the operator was in tenant 1, the operator will not be notified, but if you had a phone on tenant 4 with the button, it would be notified. This may have worked in the past as it had been "Broken" in the past and it was fixed with the newer patches. I ran into the same issue once and the only way to get notified was to put a phone on the operators desk for each tenant with crisis alert. Luckily we only had 2 tenants. I doubt Avaya will break it for you unless you request a "green feature" which cost $$$ or you may think of try and install a older patch on your system that may of had it "broken". Hope this helps.