CRITICAL - Callpilot MENU SERVICE ONLY ACCEPTING 1 CALL AT A TIME 3

[81Cadmin]

Last night we cut-over to a new branch system. the menu service that was configured as our main office number also moved.

The toll free was re-pointed this morning, however now CallPilot (4.0, succession 3.0) only seems to be accepting 1 call at a time, all other callers receive a busy.

The min max channels are set to 4 and 16 (in the SDN), so i don't believe this to be the problem.

This has become critical.

Thanks in advance for any suggestions.

 

[81Cadmin]

6340 has a maxp 6 because there are 6 ivr channels (IVRDN 6340).

I am still having the problem... I've printed the parm below.

>ld 22
PT2000

REQ prt
TYPE parm

PARM
LPIB 2500
HPIB 2500
500B 2000
SL1B 255
NCR 10096
MGCR 255
CSQI 255
CSQO 255
TUBO NO
CFWS YES
PCML MU
ALRM NO
ERRM ERR XBUG AUD
DTRB 100
TMRK 128
FCDR OLD
PCDR NO
TPO NO
TSO NO
CLID YES
DUR5 NO
MLDN YES
MARP YES
FRPT NEFR
DCUS 1
MSCL 100
PMSI
MANU PMS1
PMCR 0
PORT NONE
NDIS 20
OCAC NO
MTRO MR
SBA_ADM_INS 000
SBA_USER 512
BCAP SPEECH
IDLE_SET_DISPLAY BRAINS II
ICON YES

 

[strmwalker]

81Cadmin..ok lets do this go to callpilot manager then
configuraton wizard and look at switch info how many
does it show?after you look at this cancel out no changes will be made.in callpilot manager look under system tab
at the server resources how many channels does it say you
have?have you tried to see if the internal calls are
only one at a time or is it just outside calls.

no problems only solutions

strmwalker

 

[81Cadmin]

CP Config Wizard - Switch Info

36 configured Multimedia
6 configured Access
6 Configured IVR

Link STI11-01
1 STI11-001-001 52.0.14.0 6401 6501 Multimedia
2 STI11-001-002 52.0.14.1 6402 6502 Multimedia
3 STI11-001-003 52.0.14.2 6403 6503 Multimedia
4 STI11-001-004 52.0.14.3 6404 6504 Multimedia
5 STI11-001-005 52.0.14.4 6405 6505 Multimedia
6 STI11-001-006 52.0.14.5 6406 6506 Multimedia
7 STI11-001-007 52.0.14.6 6407 6507 Multimedia
8 STI11-001-008 52.0.14.7 6408 6508 Multimedia
9 STI11-001-009 52.0.14.8 6409 6509 Multimedia
10 STI11-001-010 52.0.14.9 6410 6510 Multimedia
11 STI11-001-011 52.0.14.10 6411 6511 Multimedia
12 STI11-001-012 52.0.14.11 6412 6512 Multimedia
13 STI11-001-013 52.0.14.12 6413 6513 Multimedia
14 STI11-001-014 52.0.14.13 6414 6514 Multimedia
15 STI11-001-015 52.0.14.14 6415 6515 Multimedia
16 STI11-001-016 52.0.14.15 6416 6516 Multimedia
17 STI11-001-017 52.0.14.16 6417 6517 Multimedia
18 STI11-001-018 52.0.14.17 6418 6518 Multimedia
19 STI11-001-019 52.0.14.18 6419 6519 Multimedia
20 STI11-001-020 52.0.14.19 6420 6520 Multimedia
21 STI11-001-021 52.0.14.20 6421 6521 Multimedia
22 STI11-001-022 52.0.14.21 6422 6522 Multimedia
23 STI11-001-023 52.0.14.22 6423 6523 Multimedia
24 STI11-001-024 52.0.14.23 6424 6524 Multimedia
25 STI11-001-025 52.0.14.24 6425 6525 Multimedia
26 STI11-001-026 52.0.14.25 6426 6526 Multimedia
27 STI11-001-027 52.0.14.26 6427 6527 Multimedia
28 STI11-001-028 52.0.14.27 6428 6528 Multimedia
29 STI11-001-029 52.0.14.28 6429 6529 Multimedia
30 STI11-001-030 52.0.14.29 6430 6530 Multimedia
31 STI11-001-031 52.0.14.30 6431 6531 Multimedia
32 STI11-001-032 52.0.14.31 6432 6532 Multimedia


Link STI11-002
1 STI11-002-001 52.0.15.0 6433 6533 Multimedia
2 STI11-002-002 52.0.15.1 6434 6534 Multimedia
3 STI11-002-003 52.0.15.2 6435 6535 Multimedia
4 STI11-002-004 52.0.15.3 6436 6536 Multimedia
5 STI11-002-005 52.0.15.4 6441 6541 Access 1
6 STI11-002-006 52.0.15.5 6442 6542 Access 2
7 STI11-002-007 52.0.15.6 6443 6543 Access 3
8 STI11-002-008 52.0.15.7 6444 6544 Access 4
9 STI11-002-009 52.0.15.8 6445 6545 Access 5
10 STI11-002-010 52.0.15.9 6446 6546 Access 6
11 STI11-002-011 52.0.15.10 6447 6547 IVR
12 STI11-002-012 52.0.15.11 6448 6548 IVR
13 STI11-002-013 52.0.15.12 6449 6549 IVR
14 STI11-002-014 52.0.15.13 6450 6550 IVR
15 STI11-002-015 52.0.15.14 6451 6551 IVR
16 STI11-002-016 52.0.15.15 6452 6552 IVR

Server Settings - Resources
Server Version 04.04.04
Switch Type Meridian 1
Platform Type TRP 1002rp
Switch Connectivity Proprietary CTI
Number of Channels 96
Number of Voice Channels 48
Number of Fax Channels 4
Number of Speech Recognition Channels 0
Number of DSP Ports 12
Number of Mailboxes 2500 39
Number of Fax Messaging Mailboxes 20 0
Number of Desktop Messaging Mailboxes 100 0
Number of Speech Recognition Mailboxes 0 0
Hours of Storage 2400
Number of Prompt Languages 6 2
Number of Speech Recognition Languages 3 0
Number of Networking Sites 500 1
Number of NMS Locations (including prime location) 500 1
Number of temporary remote users 5000 0
Number of TTS users 0 0
Number of TTS languages 10 0
Number of TTS channels 20
Voice Service provided by ACCESS 1
Operating system 1

 

[strmwalker]

sorry this is taking so long but how is the the callpilot server setup as far as your channels in config wizard
and you said you are using ivr do you have symposium.

no problems only solutions

strmwalker

 

[81Cadmin]

Just to confirm it seems to only be happening on external (inbound calls). Calls directly from site do not get a busy after placing multiple calls to the Menu Service.

 

[81Cadmin]

We do have Symposium 5.0

 

[strmwalker]

how many calls can callpilot take internally?i have several
703t servers programmed with access channels ivr and multi
media but i always programm access 1st then ivr 2nd then multimedia channels because the way callpilot acquires then
channels if used with symposium.

no problems only solutions

strmwalker

 

[strmwalker]

well know i can see the light is this a new install and
if so re-run config wizard make the first 6 channels
access the next 6 ivr the remaining multimedia reboot the
server.then stop and start symposium services.

no problems only solutions

strmwalker

 

[81Cadmin]

In my testing i was able to simultaneously host 6 calls dialing internally.. i never went beyond that.

 

[strmwalker]

that is because the way it is setup in config wizard.

no problems only solutions

strmwalker

 

[trvlr1]

Sounds like the toll free is coming in on only one line and is not, or does not have the ability to roll over to other lines when the first is busy. Is this coming in on a T-1/PRI or a POTS line? If T-1 confirm with Telco they gave it the ability to roll over to all lines, if analog, can you move it to T-1/PRI circuit.

 

[81Cadmin]

I'm worried about rebuilding the channel assignments as I had to did this last week to make changes and the access ports wouldn't assign (as blue). The fix was to rebuild CallPilot.

http://www.tek-tips.com/viewthread.cfm?qid=1483535&page=1

 

[81Cadmin]

It's a PRI (2 actually), the programming should be good for roll-over (what specifically)? The problem happens when dialing the DID directly npa-nxx-6715 or by calling the toll free.

 

[81Cadmin]

What (if anything) on the switch side might prevent rollover of external calls in CallPilot?

 

[strmwalker]

81Cadmin...i have installed over 100 callpilots i have
never seen on built multimedia channels,access channels,
then the ivr channels if you will look at the ntps it will
tell you what i posted before access then ivr then multimedia now with that being said let think the the call
process on pri calls incoming hits the lowest number trunk
1 outgoing calls hit highest number trunk 23 or in case
you have two pri's so highest number would be 46.now think about the channels in callpilot.

no problems only solutions

strmwalker

 

[strmwalker]

can you prt in ld 20 one of the access channels then one of the ivr channels and post them and also post the elan info.


no problems only solutions

strmwalker

 

[81Cadmin]

I spoke with the carrier briefly and have opened a ticket. They don't believe there would be anything on the PRI configuration wise that would prevent calls from rolling over. I have opened a ticket and am awaiting callback from them to do testing.

Below are the requested printouts...

ACCESS
TN 52 0 15 4
DATE
PAGE
DES

DES ACCESS
TN 052 0 15 04
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS UNR FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXA FTTC DNDY DNO3 MCBN

CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST 00 01
IAPG 0
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 16
SFNB 1 2 3 4 5 6 11 12 13 18 22 24
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 6330 0 6441
AGN
01 SCN 6541 0 MARP
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 28 JUN 2008

-------------------

IVR

REQ PRT
TYPE: tnb
TN 52 0 15 14
DATE
PAGE
DES

DES IVR
TN 052 0 15 14
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXA FTTC DNDY DNO3 MCBN

CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST 00 01
IAPG 0
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 16
SFNB 1 2 3 4 5 6 11 12 13 18 22 24
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 6340 0 6451
AGN
01 SCN 6551 0 MARP
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 28 JUN 2008

 

[strmwalker]

prt the acd on 6330 what is maxp ?

no problems only solutions

strmwalker

 

[81Cadmin]

MAXP 6 for 6330

 

[strmwalker]

when a call comes in from the outside what channel does
it hit then from a extension what channel does it hit.

no problems only solutions

strmwalker