notbrokedontchangeit
Technical User
Hi,
I have two questions that I hoped I could get some answers for.
1) I have just upgraded my old G3R switch to CM3.1.3 and we now have problems with the PDQ card swipe machines in that they don't work. I have the codec set to pass-through and can make fax calls no problem and have made modem calls via my laptop but the PDQ machines just keep failing to make calls; in that I mean they dial out but don't connect with the distant end. I moved them to the same port network but again they still have the same fault.
I have changed the tn2215 to the latest vintage and that has not helped; I have also chased the manufacturers but they will not help.... Any advice???
2) I also have an incoming call problem whereby we get a dtmf tone when a call comes into one department. We think it may be the provider but are not sure. The system features are fine and there are no tones set on the switch.
Thanks in advance
I have two questions that I hoped I could get some answers for.
1) I have just upgraded my old G3R switch to CM3.1.3 and we now have problems with the PDQ card swipe machines in that they don't work. I have the codec set to pass-through and can make fax calls no problem and have made modem calls via my laptop but the PDQ machines just keep failing to make calls; in that I mean they dial out but don't connect with the distant end. I moved them to the same port network but again they still have the same fault.
I have changed the tn2215 to the latest vintage and that has not helped; I have also chased the manufacturers but they will not help.... Any advice???
2) I also have an incoming call problem whereby we get a dtmf tone when a call comes into one department. We think it may be the provider but are not sure. The system features are fine and there are no tones set on the switch.
Thanks in advance