Good Morning,
I would like to have a team within the Call Center to dial a VDN and be prompted to make a selection 1 for 50% internal and 50% external call center, 2 for 40% internal and 60% external, so on and so on. Once the make the selection it will then activate a policy routing table to become active. Is there something I can do such as using variables to make this happen?
I would like to have a team within the Call Center to dial a VDN and be prompted to make a selection 1 for 50% internal and 50% external call center, 2 for 40% internal and 60% external, so on and so on. Once the make the selection it will then activate a policy routing table to become active. Is there something I can do such as using variables to make this happen?