Creating a vector to remotely change policy routing percentage 1

[Maya97]

Good Morning,
I would like to have a team within the Call Center to dial a VDN and be prompted to make a selection 1 for 50% internal and 50% external call center, 2 for 40% internal and 60% external, so on and so on. Once the make the selection it will then activate a policy routing table to become active. Is there something I can do such as using variables to make this happen?

 

[kyle555]

I never even knew policy routing tables existed! That's pretty cool.

It would appear that you cannot directly set a variable to assign that percentage in the policy routing table, but...

What if you have a separate vector your people can call in to "collect 1 digit for A" and set A to 1 or 2 or 3 as a global variable.

Then what if you had a VDN/vector front end your call flow, and you make 3 policy routing tables for the percentage splits you want. If A=1, go to a VDN with policy routing table 1 that splits 50/50. A=2, hit the 60/40 VDN, etc.

I'm really not sharp with my variables in vectors, but I'm sure you can figure it out with either global variables or the variables in vectors feature or something.

 

[Maya97]

You are so right 2 heads are better than one thanks that was a great idea.