CPU lights off

[karikguy]

i had tried both the reset botton and the reset using the DTE with no luck. system still hasn't reset and the CPU light still didn"t come back on...what's next??>>>

 

[AACon]

is it plugged in?

-Austin
ACE: Implement IP Office

 

[karikguy]

of course it is pluged in...i was hopin for a helpful response there...lol

 

[AACon]

well you never know, sometimes they get jiggled a bit and dont make contact; its a valid troubleshooting step.

So you have it completely plugged in, and nothing lights up?

Maybe check the PSU plugs inside to make sure they're fully plugged in.



-Austin
ACE: Implement IP Office

 

[karikguy]

i have solid red lights in fron and no CPU light in the back...

 

[amriddle01]

Do you have the SD card/smart card fitted?

http://www.ipoffice.tel

 

[karikguy]

yes i do...the system was working fine at a customer site and just stopped...the customer called and said all phones were dead...

 

[tlpeter]

Does monitor connect?
If yes what does it say?
What do you see with a serial cable?


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Guess you need to replace the unit then, if it's a 500v1 they went pop quite often

http://www.ipoffice.tel

 

[Bas1234]

Do you see a green led when you look into the box from the left thru the vent holes? If not, you need a new box.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[amriddle01]

I should add that if a system shutdown was done it can take 2 power cycles to bring it back up, the first just red lights it as described

http://www.ipoffice.tel

 

[tlpeter]

Wrong Andy, it flashes red and orange then


BAZINGA!

I'm not insane, my mother had me tested!

 

[karikguy]

CPU Board Version is: 0xD0
CPU PLD Version is: 0x17
CPUID: 0x02 Present: 0x0C Present2: 0x02
Using FPGA build 0x00000817
Programming FPGA ...
FPGA ID 0x01 Version 0x01 Build 0x00000817
Initialising NAND device.. registering..
Added device: Hynix 64MB NAND (small block) - 0x0001


P13 Loader v1.3 (SDRAM 128 MB)
MPC8248 CPU Revision 0x0C10
Broadcom Switch Mode was 0x05 now 0x06
EthChipRevId: 0x01 EthPhyId: 0x0143BC30
Erase Main Image Storage Area

OK

that is what shows up and i go through the AT steps and restart but nothing happens. strangly enough if i put the same ip on my laptop as d ipo i am getting an address conflict but wen i change my address and try reaching the ipo i can't even ping it

@amriddle01 i really hope that's not the case right now

 

[tlpeter]

Is it a brand new system?
If yes them wait a couple of minutes.
If not then remove all cards and try them one by one.
Try a different SD card.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Bas1234]

Sure you have the card in the right slot? write protection off!

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[karikguy]

yeh it's a feature card mu-law...i have it in as it should be with the serial number facing up...i tried a different card same thing...i actually have a second system where the cpu light is orange and the c/f light flashing greena dn orange.. i think i'm gona give up on the first one... they are both systems that were installed just over a year ago..

 

[tlpeter]

What version is it on?
6.0.8 and 6.0.14 have issues where the SD card becomes corrupt.


BAZINGA!

I'm not insane, my mother had me tested!

 

[karikguy]

IT'S 5.0.8... install were about 2 years old... any ideas on the solid orange cpu light... that one has no response on the DTE.

 

[tlpeter]

Then it is an IP500v1
Which, already mentioned, can have bad power supplies.
Replace the IP500 control unit and it will work again.


BAZINGA!

I'm not insane, my mother had me tested!