Coverage ???

[peters888]

When a phone is not answered and it goes to a secretary and then she does not answer. How can you make it then go to the secretaries voicemail rather than back to the origninal called station.

attorney's phone coverage path 1, point 1 secretaries phone, but then stays on the sec's vmail.

Hopefully that makes sense.

 

[peters888]

I should mention to above. Definity G3si and Audix.

 

[eclemente]

well, if you have vectoring, you can make the first point of the attorney's coverage path a VDN (vxxxx)pointed to a vector with a command "route to xxxx with cov Y if unconditionally". xxxx = secretary's extension. Of course the attorney's phone will no longer get voice mail.

good luck

Edgar Clemente

 

[RTMCKEE]

instead of making the coverage path ring to her extension, put her DID in a remote coverage point and have it route to her that way. Because the call is being routed to her "externally" it will follow her coverage path, and go to her vm.

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[huffer]

Routing the call externally will work (if the calling of the companies own DID numbers by internal numbers via the PSTN is not prohibited in the digit conversion tables), but has a cost issue.

Routing to the secr extension with coverage y in the vector might work but there was something with double coverage... Since the call was already covered from the attorney's phone it could be that the call is not following the coverage path of the secretary. Instead the call will keep ringing on her phone.

If however the above works to your satisfaction please stop reading since you have already found a good solution. If you are intrested in another suggestion. keep on reading.

What you could do is putting the secretary's extension on point 1 of the attorney's coverage path (I believe it's already there). Point 2 of his coverage path could be a VDN with a vector that has a "messaging-split xx for extension yyyy" step in it. xx being the voicemail huntgroup number en yyyy being the secretary's extension.

If the secretary is busy, does not answer, or has SAC activated the call is covered to point 2 and that is the secretary's mailbox.

Let me know if this was helpfull.