Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Coverage Question

Status
Not open for further replies.

rtsoi

Technical User
Apr 28, 2015
100
US
I have an extn that covers to a VDN/Vector that eventually rings at another extn.

However, this last extn doesn't go to coverage but if I dialed it direct, it does.

Is there a field I'm missing somewhere?

 
Do you want it to go into that mailbox from the vdn?
 
Check in your Vector. What is the step that rings the other extension? A typical example would be:

route-to number xxxxx cov n if unconditionally

If you set the "cov y" (coverage yes) then the call will follow the coverage path of the destination extension.
 
Or better yet, message skill 99 (assuming 99 is your voice mail hunt group)for extension xxxx
 
Answering your the initial question, you cannot cover the same call twice. Once it is already covered, it will never follow the coverage of any other object.
 
I would like the call to ring at an extn before covering to VM.

I believe szuperk is right on the double coverage.

 
That is why you do the message skill 99 for extension xxxx, coverage path point 1 goes to the station, point 2 goes to a vdn to a vector that messages skill 99 for ext xxxx
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top