Coverage path trouble

[Saiyan656]

If I set the primary point 1 to an extension and have greater that 4 rings by it self or combined with point 2 it will not move forward to the next point, but rather circle back to point 1.
I have coverage programmed to go to virtual extension with coverage path 44 in cover path 1.

To me it seems like a transfer redirect/recall. I have change 'console-parameters' return call timeout from 30 to 90 with no luck.

Anyone know what could be causing this?

 

[Saiyan656]

Ok it work's on internal dialing the coverage virtual station, but not when dialing the DID associated to virtual.

 

[Speewah]

Sounds like double-coverage.
Is the first point in your coverage path a virtual station? If so, this will not work.

 

[Saiyan656]

My first point in cover path was not a virtual station.

I was able to simplify the trouble with out setting cover path (standard extension calling),
If I set cover 4 on extension it will go to voicemail, but
if I add a cover 5 (five rings) it will not go to voicemail when dialing the TN.
If I dial internally it will work fine with 5 rings and voicemail.

 

[joe2938]

sounds like a system parm coverage tweak is needed

 

[Saiyan656]

I tweak all those number and still no change. I have contacted BP and they cannot locate issue and have escalated to Avaya. Avaya my have us update firmware from 6.3.0. Or we can reboot/ interchange. I am waiting on Avaya and will update forum. Thanks