phonegirl27
Programmer
We recently upgraded to a CM 5.2 switch. In our old switch this worked fine. Here is the scenario:
Call comes into a user. This person transfers the original caller to another station. That station has a coverage path and the first point in the CP is VXXXX. This VDN then routes to a vector that looks for staffed agents etc.
The event is 1746 - which states that the transfer can't happen.
My question is this - why? this worked before our upgrade. I know Avaya had fixed something with this in 5.1. Is there still a problem in 5.2? Do I need a patch or something?
Thanks!
Call comes into a user. This person transfers the original caller to another station. That station has a coverage path and the first point in the CP is VXXXX. This VDN then routes to a vector that looks for staffed agents etc.
The event is 1746 - which states that the transfer can't happen.
My question is this - why? this worked before our upgrade. I know Avaya had fixed something with this in 5.1. Is there still a problem in 5.2? Do I need a patch or something?
Thanks!