Roland1975
Programmer
Hi,
I got a question from a customer. They want incoming external calls to a normal phone to be forwarded to a external extension. Internal calls to this phone should ring the phone and follow a 'normal' coverage path.
I got the first part working fine. An internal call will ring the phone and an external call forwards to mu cellphone (as a test). But the coverage for internal calls won't work!
In the main coverpath there's only a "y" in the external column behind the "All"-option. All other options are "n". In the "Next path number" I filled in a new coverpath.
The Avaya-guide says it will use the next path number if an incoming call won't match the criteria mentioned in the main coverpath. But I won't get it to work. The second coverage path is a standard coverpath with a cover to a helpdesk.
Can someone help me?
Regards,
Roland
Some basic knowledge of Siemens Hicom, Avaya Definity and Mitel 3300 ICP.....
I got a question from a customer. They want incoming external calls to a normal phone to be forwarded to a external extension. Internal calls to this phone should ring the phone and follow a 'normal' coverage path.
I got the first part working fine. An internal call will ring the phone and an external call forwards to mu cellphone (as a test). But the coverage for internal calls won't work!
In the main coverpath there's only a "y" in the external column behind the "All"-option. All other options are "n". In the "Next path number" I filled in a new coverpath.
The Avaya-guide says it will use the next path number if an incoming call won't match the criteria mentioned in the main coverpath. But I won't get it to work. The second coverage path is a standard coverpath with a cover to a helpdesk.
Can someone help me?
Regards,
Roland
Some basic knowledge of Siemens Hicom, Avaya Definity and Mitel 3300 ICP.....