Coverage path problem

[stalker802]

1. At one customer's site i saw the problem, that coverage path didn't work as it should. It sometimes went to station, that wasn't defined.
There are errors:
display errors Page 1

HARDWARE ERROR REPORT - ACTIVE ALARMS

Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac
Name Name Type Data Occur Occur Cnt Rt Hr St

01C09 BRI-BD 1 0 11/28/09:32 11/28/09:32 1 0 0 a n
01A0301 TBRI-PT 1 32773 11/28/09:17 12/20/10:58 255 0 6 a y
01A0304 TBRI-PT 1 32773 11/28/09:17 12/20/10:58 255 0 6 a y
01B0815 ANL-16-L 452 513 11/29/01:06 12/20/10:53 255 0 2 a y
01B0805 ANL-16-L 442 513 11/29/01:07 12/20/10:53 255 0 0 a y
01C0809 ANL-16-L 437 513 11/29/01:08 12/20/10:55 255 0 1 a y
01B0904 ANL-16-L 253 513 11/29/01:10 12/20/10:57 255 0 1 a y
01B0114 ANL-16-L 259 513 11/29/01:11 12/20/10:57 255 0 1 a y
01C1024 AN-LN-PT 164 513 11/29/01:11 12/20/10:58 255 0 1 a y
01C1023 AN-LN-PT 163 513 11/29/01:11 12/20/10:58 255 0 1 a y
01C0206 ANL-16-L 545 513 11/29/01:13 12/20/10:59 255 0 3 a y
01B1010 ANL-16-L 517 513 11/29/01:13 12/20/11:00 255 0 2 a y
01B1009 ANL-16-L 516 513 11/29/01:14 12/20/11:00 255 0 1 a y
01B1008 ANL-16-L 515 513 11/29/01:14 12/20/11:00 255 0 0 a y

Press CANCEL to abort or NEXT PAGE for next page


display errors Page 2

HARDWARE ERROR REPORT - ACTIVE ALARMS

Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac
Name Name Type Data Occur Occur Cnt Rt Hr St

01B1006 ANL-16-L 513 513 11/29/01:14 12/20/11:00 255 0 0 a y
01B0515 ANL-16-L 744 513 11/29/01:19 12/20/11:05 255 0 2 a y
01A1004 ANL-16-L 199 513 11/30/01:20 12/20/10:55 255 0 1 a y
01B0810 ANL-16-L 447 513 12/10/01:07 12/20/10:57 255 1 3 a y
01B1004 ANL-16-L 511 513 12/20/01:14 12/20/11:05 37 3 1 a y

display alarms Page 1

ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

01A0301 TBRI-PT n WARNING IN 11/28/09:17 00/00/00:00
01A0304 TBRI-PT n WARNING IN 11/28/09:17 00/00/00:00
01C09 BRI-BD y WARNING 11/28/09:32 00/00/00:00
01B0815 ANL-16-L n 452 WARNING IN 11/29/01:06 00/00/00:00
01B0805 ANL-16-L n 442 WARNING IN 11/29/01:07 00/00/00:00
01C0809 ANL-16-L n 437 WARNING IN 11/29/01:08 00/00/00:00
01B0904 ANL-16-L n 253 WARNING IN 11/29/01:10 00/00/00:00
01B0114 ANL-16-L n 259 WARNING IN 11/29/01:11 00/00/00:00
01C1024 AN-LN-PT n 164 WARNING IN 11/29/01:11 00/00/00:00
01C1023 AN-LN-PT n 163 WARNING IN 11/29/01:11 00/00/00:00
01C0206 ANL-16-L n 545 WARNING IN 11/29/01:13 00/00/00:00
01B1010 ANL-16-L n 517 WARNING IN 11/29/01:13 00/00/00:00
01B1009 ANL-16-L n 516 WARNING IN 11/29/01:14 00/00/00:00
01B1008 ANL-16-L n 515 WARNING IN 11/29/01:14 00/00/00:00

Press CANCEL to abort or NEXT PAGE for next page



display alarms Page 2

ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

01B1006 ANL-16-L n 513 WARNING IN 11/29/01:14 00/00/00:00
01B0515 ANL-16-L n 744 WARNING IN 11/29/01:19 00/00/00:00
01A1004 ANL-16-L n 199 WARNING IN 11/30/01:20 00/00/00:00
01B0810 ANL-16-L n 447 WARNING IN 12/10/01:07 00/00/00:00
01B1004 ANL-16-L n 511 WARNING IN 12/20/01:14 00/00/00:00

2. Also i experienced some problems with ucd-mia hunt groups at another customers site, that always most idle agent is the same person.

 

[saw164]

Stalker802 what points do you have in the coverage path? Are they stations, hunt groups...etc. Also you said some times it goes to station not defind, is it always the same station?

When you hit the coverage path, do you see/hear it ring the first point? which point does it get to before it rings a non defind station?

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[stalker802]

It has to be A->B->C stations. Station's C volume is turned off. But sometimes it go A->D. It is always the same station D.

 

[mikeydidit]

A couple of things.

1. On the analog alarms. If you turn the test to "no" (first page station form) you will not have alarms in the system on unplugged analog stations.

2. Several things can cause this and effect coverage. One is SAC being activated. If one of the points has this activated the coverage path skips to the next point. Also If one of the stations are on another call (analog) or several (digital) coverage skips this also. Unplugged sets also skip coverage.

I would status the stations and make sure that none of them have send all calls activated. You can also setup a "list trace sta xxxx" on your set and watch as the call follows the path to see whats going on.

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[Maxwell1001]

check station D for bridge appearences

 

[saw164]

does Station A have call foward or call foward busy set-up?

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[stalker802]

Just checked. No SAC activated, no bridged appearances, no call forward. Strange!