Coverage Path for Attendant Console

[vulcanccit]

Seems to me I have asked Avaya about this and was told it was not possible. I have been asked if internal callers, when dialing 0...if it would go to an auto attendant after so many rings. I know the ATTN does not have a coverage path.. but I looked at the dialplan and 0 is set to a call type of attn. if I change that to extention, can I make an extention of "0" ?

I think this would cause issues, but wanted to run this by all of you.

 

[mjp1951]

If it is truly an attendant console you cannot change 0 in the dialplan to be an extension. You could put in a different type set (6424??) give it an extension number and treat it as a regular extension. 0 could then become an extension in the dialplan and you could cover it to the appropriate points.

 

[busster]

Depending on the level of software you have, there is an attendant overflow which will play an announcement then keep in queue.

 

[avayafreakje]

you could use attendant vectoring.