jedithumbs
Technical User
Hi guys,
Hope someone can shed some light on this. We have a site that doesn't use ACD call flow, It's purely back office with DDI, they use call answer groups within cover paths, i have noticed that holiday tables are present in these cover paths, How do these work? and is it possible to redirect calls to a different area (bank holidays etc). I dont want to redirect calls manually if there is a way round this.
Although this is currently setup, it doesn't work.
Any help will be much appreciated.
Hope someone can shed some light on this. We have a site that doesn't use ACD call flow, It's purely back office with DDI, they use call answer groups within cover paths, i have noticed that holiday tables are present in these cover paths, How do these work? and is it possible to redirect calls to a different area (bank holidays etc). I dont want to redirect calls manually if there is a way round this.
Although this is currently setup, it doesn't work.
Any help will be much appreciated.