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Coverage Back to Attendant

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SFSRJSTW

Technical User
Jan 2, 2004
82
US
I have coverage paths setup for people of 3, 4, and 5 rings before covering to voice mail. I've recently noticed that if they are set to 5 rings, and the call is sent to them from the attendant, the calls never cover to voice mail, they will instead return back to the Attendant. Is there a number of rings setting that I can change before the Attendant will "recall" the transferred call if there is no answer?

Thanks!
 
That worked. I changed the time out to longer than 30 seconds, and the problem was fixed. Thanks!
 
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