i am having difficulty setting up cov answer groups in a certain way. I have a vdn pointing to an x-ported station, that station then points to a coverage path and the path lists 2 cov ans groups and 1 hunt group. The first cov ans group has 6 users, the second has 8 users including the 6 listed in the first group. The problem is that when you ring the vdn, it goes correctly to the cov path and the first group all ring correctly, but when it goes to the second group, only the 2 not listed in the first group ring. Is the system not designed to allow users listed in the first group also be in the following second group.
It works if I list another station or cov ans group in between but this is not really an option. I have also tried an empty hunt group but it just seems to bypass it altogether. I think it just doesn't release the first group users in time. The last hunt group just goes to voicemail by the way and is not a problem. I am using an Avaya G3si ans ASA R1.10.11.
It works if I list another station or cov ans group in between but this is not really an option. I have also tried an empty hunt group but it just seems to bypass it altogether. I think it just doesn't release the first group users in time. The last hunt group just goes to voicemail by the way and is not a problem. I am using an Avaya G3si ans ASA R1.10.11.