Cover path & voicemail

[markdavies1978]

All,

I'm looking for a solution for the below.

I have a manager who wishes his calls to cover to his secretary & if she doesn't answer they go to her voicemail & not his.

What do I need to do? As if I put a step in the cover path to H99 it will cover to his voicemail.

Any ideas?

 

[Anniebugg]

I'd have calls go to a cover path that goes to a VDN & vector that routes directly to the secretary's extension - the initial coverage path probably allows 3-4 rings, and the secretary probably has a coverage path that allows 3-4 rings before going to voicemail, and you can always shorten the number of rings. There may be an easier way, this just was always the easiest for me.

 

[markdavies1978]

Thanks.