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Cover path & voicemail

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markdavies1978

Technical User
May 27, 2006
124
All,

I'm looking for a solution for the below.

I have a manager who wishes his calls to cover to his secretary & if she doesn't answer they go to her voicemail & not his.

What do I need to do? As if I put a step in the cover path to H99 it will cover to his voicemail.

Any ideas?
 
I'd have calls go to a cover path that goes to a VDN & vector that routes directly to the secretary's extension - the initial coverage path probably allows 3-4 rings, and the secretary probably has a coverage path that allows 3-4 rings before going to voicemail, and you can always shorten the number of rings. There may be an easier way, this just was always the easiest for me.
 
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