Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Cover path & voicemail

Status
Not open for further replies.

markdavies1978

Technical User
May 27, 2006
124
All,

I'm looking for a solution for the below.

I have a manager who wishes his calls to cover to his secretary & if she doesn't answer they go to her voicemail & not his.

What do I need to do? As if I put a step in the cover path to H99 it will cover to his voicemail.

Any ideas?
 
I'd have calls go to a cover path that goes to a VDN & vector that routes directly to the secretary's extension - the initial coverage path probably allows 3-4 rings, and the secretary probably has a coverage path that allows 3-4 rings before going to voicemail, and you can always shorten the number of rings. There may be an easier way, this just was always the easiest for me.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top