Cover Ans-Grp limit work around using phantom

[Vurk4]

Using a suggestion I found from 2006 I added a phantom on port x pointed to a coverage path with a cover answer-group to an already existing cover answer-group in order to add 3 new members to the original cover answer-group that already contained 7.

When calling the new phantom the 3 I want to add do ring, but not when calling the original cover answer-group...

Any idea why or what I need to check or do to make this work?

 

[Vurk4]

Anybody? I'd like to be able to come up with a solution before the end of the day.

I hope it's something simple like enabling to terminate to cov pt with bridged appearance, although nothings bridged at this point so probably not that...

 

[Vurk4]

Still no suggestions?

 

[Vurk4]

Not possible?

 

[lopes1211]

Not possible. Been discussed many times over. Best solution is to have 2 groups. try the 1st for 3 rings, then the second for 3 rings, then vmail. Put the level 1 people in the 1st group and supervisors/level 2 people in the 2nd.


-CL

 

[Vurk4]

Already have 7 in group 2...

I've already told them it's just not possible, and they're not interested in more effective/efficient solutions.

Unfortunately its being used as one of the excuses to replace with Verizon hosted.

 

[avayasmith]

what release are you on? as someone who has made use of the CAG many times over the years, i was excited to see that they increased the members from 8 to 100 in 6.3 (i'm pretty sure it was 6.3, maybe earlier, someone will correct me...)

i prefer clarity to agreement - dennis prager

 

[Speewah]

Depending in your CM release you could look into enhanced call pickup alerting.

 

[jmbailey]

Yes, 6.3 bumps it up to 100. We are excited and can't wait to migrate to 6.3. We too have been banging our heads against the wall with the 8 limitation!!

 

[Vurk4]

Not running CM, it's an old G3, forget what release but I'd say about 10 years old, wouldn't suprise me if it was even much older than that...