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Convert line from Key System to single line

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jjohnston20

Technical User
Nov 18, 2013
31
US
I have a phone that I want to add to an ACD group. I can't because its set as a Key System type. I went into Multi line set group assignment, but when I change Group type from Key System, to Single Line I get the following message.

Cannot Change from group to single line or threshold alert.

How do I convert this line?
 
you cannot change a key system to single line without removing the key appearances.
will automatically change to single line once all other appearances are deleted.
 
They are deleted via the key programming

You haven't told us the system type and the method varies on determining where the keys appear. Hopefully you know that part.

**********************************************
What's most important is that you realise ... There is no spoon.
 
There will be a multiline group assignment form (or similar name)

Search for the keyline DN and it will tell you every phone and key number that it appears on.

**********************************************
What's most important is that you realise ... There is no spoon.
 
Thanks!! that did it. I was going backwards. I was going into that group assignment, and trying to delete the list from there, not from the extensions listed there. lol
 
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