Convert line from Key System to single line

[jjohnston20]

I have a phone that I want to add to an ACD group. I can't because its set as a Key System type. I went into Multi line set group assignment, but when I change Group type from Key System, to Single Line I get the following message.

Cannot Change from group to single line or threshold alert.

How do I convert this line?

 

[Waldosworld]

you cannot change a key system to single line without removing the key appearances.
will automatically change to single line once all other appearances are deleted.

 

[jjohnston20]

Thanks! where do I go to delete them?

 

[kwbMitel]

They are deleted via the key programming

You haven't told us the system type and the method varies on determining where the keys appear. Hopefully you know that part.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jjohnston20]

Sorry, its a Mitel SX-2000

 

[kwbMitel]

There will be a multiline group assignment form (or similar name)

Search for the keyline DN and it will tell you every phone and key number that it appears on.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jjohnston20]

Thanks!! that did it. I was going backwards. I was going into that group assignment, and trying to delete the list from there, not from the extensions listed there. lol