Contact Store - Calls Fade in & out

[jojobear]

We are on a V406, and are using contact store. When we turn recording on, we have a few people who experience fading in and out while on the phone. Has anyone seen this or have any idea what the cause could be? Thanks!

 

[fonedoc]

jojobear:

This was reported to me today. Did you get a resolve for this?

TIA

Fonedoc

 

[yeehaababy]

Is a bug

 

[crashtest1000]

Its only on the 8 DS ports on the 406V2, there is a PB to fix this .

 

[jojobear]

We currently have a 16 DS port. We have only been using this for a couple of people because of all the issues. If we only do a handful at a time, it seems to be better. Thanks for the info.

 

[Hooligan71]

I had this problem on 3 different sites runing contact store, poor quality etc,
I disabled the audio gain control on the handsets and the quality was 100% improvement.

 

[jojobear]

Ok, not to sound too stupid. Where would I find the audio gain control? Is this a software change? Our phones 5410 & 5420's do not have anything on the handsets. Thnx!

 

[Hooligan71]

Try this first.
ok, on the 5410
press:
menu
options
right arrow
handset agc (toggle off)

job done



H

 

[jojobear]

Great - thank you!

 

[IPOUK]

Anyone put Contact Store 3.1 on yet? Upgraded from 3.0 CS where all worked fine, except these calls fading in/out - given the same advise to turn AGC off by my supplier and the client laughed at me!!

New problem though is all the calls seem to be clasified as "incoming" - outgoing calls are being recorded, but classed as incoming! Anyone else seen this?

 

[superikey]

crashtest1000 (Vendor) 7 Nov 05 22:34
Its only on the 8 DS ports on the 406V2, there is a PB to fix this .

What does PB Stand for? I am having this issue on a 406V2 when making conference calls (internal and/or external). The prolem still exists even after the confrenced parties drop out. I opened a ticket with Avaya and they said it was either high voltage pots line issue, an issue with inproepr grounding or something the newer Echo Cancellation 4 Port AL Trunk Cards would solve. I still have yet to tiner with this, but I doubt its a voltage issue becuase it happens with internal conf calls.

 

[milestoned]

pb = private build. This has been mentioned try doing a search. Unfortunitly i don't remember the outcome of the last thread on this issue.

 

[Hooligan71]

Anyway..........

jojobear, have you resolved this problem?

Regards

H

 

[jojobear]

So far so good. Looks like your suggestion worked. Thanks for your help!!

 

[nx9005]

Hi All
I have the exact same problem, IP 406 V2 3.1 (2901) + DS16 V2 5.1 (2901)

i dont know what the answer is as yet, i have the very latest software availble on Avayas website.

I also have a problem with some of the recordings not playing all of the call.

if i find anything i will post