Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Contact Recorder rls 9.1 no outgoing cals recorded to the "replay" section

Status
Not open for further replies.

d00ner62

Technical User
Nov 15, 2011
238
CA
I have installd contact recorder, It is extracting all recordings from the "VRL" folder, it is also placing them in the folder I created on the new drive. Recorder also shows that it has 23 media files stored

When I search by date only, it only shows 5 recordings. It wont show the other 18 and I cant pull them up by searching
 
Not sure if this can help but I did find this in avayas contact recorder manual:

"Calls missing from the database
Calls might need to be re-imported if the PostgreSQL database was not working when the recordings were processed. To
have the system try again to add one or more recordings to its database:
1.Create a text file named “redo.txt” e.g. in Notepad. Enter the 15 digit Index Number (INum) e.g.
800000123456789 of a call to be reprocessed. Repeat for other calls, taking a new line for each call.
2.Place this file into the Handover Folder (as defined on the General Setup > Recorder) tab."


Amanda Long
Web specialist
 
There's 128 files that are missing since the first few went through

However they are in the contact recordings folder they just don't show up in the search filter
 
Have the same issue on ver : 9.0.3 and 9.0.4
This happens when you give a new user access to their recordings, it only displays incoming (ver 9.0.3) and only outgoing(9.0.4).
When viewing calls with Administartor access you can see all the calls.
Was advised to go to latest rel: 9.1....
 
I am using the administrator account, it only shows internal and incoming
 
When viewing calls with Administrator access you can see all the calls." - No. By default the admin account is configured to see an awful lot but that is not necessarily all and it is editable to be more or less.

Stuck in a never ending cycle of file copying.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top