Contact Center Transfer while on Hold

[MrYotsuya]

We have a Small call center that uses Contact Center. We would like to have customers on hold to have the option of pressing 1 or 2 to transfer to a different ext. Is that possible with Contact Center? We have a CS1k Rel 7 with Contact Center Build 7

 

[bajangsa]

When on hold the call is "owned" by the phoneset who has answered the call. So giving the caller a transfer option through a menuchoice are too late. Do it when the caller still resides in the queue, not when the call is terminated on a phoneset.