constant ringing/ display individual PENS

[NYPQ-EN]

Hi ALL , (the ALL is in caps because you ALL are important and special):

I need some quick direction to this issue:

First - how can I display a specific Pen (for example 04-02-03)?

Second - just upgraded to V8 and new hardware was added to system.
We are experiencing Analog lines that DO NOT STOP RINGING (has anyone ever heard of this?)

When the Station is moved to a different Pen, it no longer is in a loop of ringing and functions normally.
The Pen where the station was originally located continues to Ring.

I was thinking of comparing some analog Pens that are working normally with the Pens that have the issue of CONSTANT RINGING.
This is why I was asking about displaying specific Pens.

If anyone knows of a better way to attack this issue , please be kind enough to give me a hint.

Thank you all and have a blessed day.

Eric

 

[donb01]

My situation on my OS40 phone is the first I have ever experienced, and I tried everything except rebooting the board, because that is not possible in a 24/7 hospital environment unless there is something major going on, so I simply looked up an unused port on the same card and edited the port for the phone. I knew, as Morendi stated, that as soon as I removed the phone from the port in question it could no longer be "ringing", and I knew the new port would not have received a call for that phone so that wouldn't have been ringing either, and if It said it was my jaw would have hit the desk and I would be completely clueless what to do next! Fortunately that didn't happen! Also as he said, if a port is in NOGEN status it is "unused", and with no number on it there is no way to route a call to it so I don't know how it could ring. I know analog ports can be used for a number of other things besides phones, but they still wouldn't show up as NOGEN. For me if I'm having problems with an analog issue I can't figure out, even in my situation, I will just yank and replace the board because any traffic that's on the board is not likely to be "important" in my case (recordings, patient rooms, random phones in maintenance rooms, fax machines, etc).

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[NYPQ-EN]

Thanks Donb for this information .
I too work in a 24/7 environment and your information is very helpful.

 

[NYPQ-EN]

Well it is now December and we are finding that more and more ports are getting this "constant Ringing " issue only on Analog lines.

We have had to stop rolling out Analog phones because it seems like every other day we are getting reports of analog lines going into a "constant ringing"

I connected our test princess phone to one Pen and the phone does not stop ringing.

Is there any other things that we should be looking at?

Eric

 

[sbcsu]

What happens if you switch the polarity of the pair going to the test phone.

Is the system earthed.

Can you measure the ring voltage.

 

[NYPQ-EN]

SBCSU - we have not tried switching the polarity of the pair going to the test phone or measuring the ring voltage.

I just tried changing the polarity of my test phone and it stopped working and I was able to make a test call.
I will continue further testing of other lines tomorrow.

thank you for this tip.

Eric

 

[NYPQ-EN]

SBCSU - We tested the other "contant Ringing " PENs but it did not help when we switched the polarity.
We even used the same line cord that was altered last night on the Princess phone.

I also tested the Princess phone with a regular phone cord and it did NOT ring - was this a coincidence or did the PEN temporarily reset when a good test call was made from it last night?

The search continues. We also verified that the equipment was grounded.
We have not checked the Ring Voltage.

Eric

 

[sbcsu]

Eric - as you have just recently upgraded to a V8 would it be possible to call in the installing provider to look at this issue ?
It could be loadware related or it might be hardware.

 

[NYPQ-EN]

Thanks.

We are looking into 2 issues.

The Loadware you mentioned.
Also , we noticed that some equipment may not have been grounded, as we found out from testing with our meter.

Thank you for your input.
I will keep all updated as to what the final cause was, this is no where close to being solved, but your input helps a whole lot.

Eric

 

[Moriendi]

Like I've already said, you need the fix from Unify. If your maintainer is not talking to Unify about this, they're not going to be able to fix it. Checking grounding will not help you with the issue. Waste of time.

 

[donb01]

OK, just tossing this out there for everyone to feed on, and I think I read all this but I apologize if not, on your analog stations do you have the RELTEST parameter set to "Y"?

If so, just for giggles, try changing it to "N" and see if anything changes.

Another thought is if you are using Assistant, do you have a check in the "Special Station" box? Normally that is left blank, but I have found that in some situations, especially elevators, I need to set that in order to have reliable disconnection after the autodialer hangs up. I also use that for IVR applications and a few other strange things.

Another straw to grasp at - do you have Ring Generator (RG) cards in your system to go with some older Analog boards? Maybe try yanking and reinstalling the RG card just for giggles....

If this really is a bug in V8, which they haven't forced me to upgrade to yet, you would have to bring your hotfixes current before anyone will do much else.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA