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ASC EVOIP Active V6 Issues about recording file mute audio and display purple line.

Admanio

Systems Engineer
Apr 6, 2024
11
VN
Hi everyone,

I have issues about recording file, the the first time not audio After a while, the conversation was heard.
1742536839620.png

When I listened back, there was a section with no audio and a purple line, after that purple line they could hear the recording normally. Is there no sound on the purple line ( Color of the the line is purple).

The difference between "Duration" and "Duration of connected sections" highlighted in yellow.
Conversation information records the duration as 1m49s, but Statistic of the conversation records it as 6m25s.
The recording time and display time are different so it is easy to get confused.

Have everyone encountered such a case?
In what case does the sound disappear while recording?

Sometimes there are normal recording files but there is a section with no audio at the beginning and after a while at the end you can hear the voice recording.

Thanks,
 

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