constant ringing/ display individual PENS

[NYPQ-EN]

Hi ALL , (the ALL is in caps because you ALL are important and special):

I need some quick direction to this issue:

First - how can I display a specific Pen (for example 04-02-03)?

Second - just upgraded to V8 and new hardware was added to system.
We are experiencing Analog lines that DO NOT STOP RINGING (has anyone ever heard of this?)

When the Station is moved to a different Pen, it no longer is in a loop of ringing and functions normally.
The Pen where the station was originally located continues to Ring.

I was thinking of comparing some analog Pens that are working normally with the Pens that have the issue of CONSTANT RINGING.
This is why I was asking about displaying specific Pens.

If anyone knows of a better way to attack this issue , please be kind enough to give me a hint.

Thank you all and have a blessed day.

Eric

 

[donb01]

DIS-SDSU:ALL,,PEN,PER3,1,4,2,3;

If it doesn't like how I put the PEN it will ask you for it again and then you can just enter it normally with the dashes in and a ; semicolon at the end.

Also, I'm sure there will be a few that disagree with this comment, but nonetheless I have done it many times. Considering it's an analog card and there really isn't any programming to screw up I would just yank the board out, wait 10 seconds and shove it back in. The software version of that is RES-BSSU (or a DEACT-BSSU followed by an ACT-BSSU), but that does not power cycle the board, which may be necessary.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[donb01]

I should add if you want to compare port/device settings on an analog port you would use DIS-SCSU and give it either a station number or a PEN to display.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[NYPQ-EN]

Once again I thank you Donb.

So for example, how would the command to see PEN 04-02-03 look?

Eric

 

[Moriendi]

Did you not get a maintenance contract when you upgraded to V8? Have you reported the fault to your maintainer ?

 

[NYPQ-EN]

Moriendi,

Yes we got a service contract and the fault was reported to the maintainer , but we are getting slow answers and the heat is upon us from our Administration.
This is why I am trying to check out all avenues .

 

[sbcsu]

Also check the error history
STA-HISTA:SEARCH;
you might find 'earth A' or similar for analog extensions.

 

[NYPQ-EN]

Thanks

 

[donb01]

DIS-SDSU:ALL,,PEN,PER3,1,4,2,3;

ALL means show all types of circuit statuses (most useful when looking at ranges)
PEN means you want to look by PEN
PER3 is how much information to show. 3 is the most and will show extension, 2 is only a line listing and I use that to look for vacant ports, not sure about 1 - it doesn't show much beyond the board level.
Then you have your 4 chunks of the PEN separated by commas (or STNO or whatever)
the ; semicolon says everything else is default.

If you don't know the extension that is on that port, PER3 will show you, and then you can use DIS-SCSU (for analog), or DIS-SBCSU (for IP or TDM), to see most of the core phone data.

If you type a command like DIS-SDSU and press enter it will ask you for each parameter. If you don't know you can put ? to see basic choices or ?? for more info. That works for almost all the AMOs.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[NYPQ-EN]

Thank you very much Don.

 

[Moriendi]

You won't be able to fix this yourself. You need to chase your maintainer and get them to pass it to Unify.

 

[NYPQ-EN]

Got it

 

[TipandRingtoSIP]

Are the analog ports that are ringing on multiple SLMA cards? or are they all on the same board? Same board?, I would do as Don said, but I do a DEA-BSSUI rather than just pulling it... I know in the old CBX 8000, that's what the Silver Bullet was for .....

 

[NYPQ-EN]

Analogs are on different boards.
We just found out that the Service Maintainer recommended re-Seating the analog cards.

 

[Moriendi]

Reseating the card will only solve that instance of the fault. You need a permanent fix from Unify. Don't let your service provider fob you off with a card reset.

 

[NYPQ-EN]

We monitored the analog cards and saw that the affected cards were in a NOGEN state.

The timing of the cards was reset before reseating the cards.

 

[donb01]

Hey!! Imagine this.... I am V7R2 and I had a call center phone today this was *kinda* doing the same crap - except it wasn't actually rining. The port said it was off the hook and the call center said it was ringing, but I was actually having a conversation with the user ON the phone. I just assigned it to a new PEN on the same card and it quit doing it. This was on an OS40 though.

This makes me think we really DO want to report this, because if 2 disparate systems have the same problem it might be something they should look into. I will try to pass it along to Black Box on Monday if I can remember that long!


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Moriendi]

NYPQ-EN, NOGEN means no generation. Nothing is on that port. No phone number. So although you may have moved a number away from that port to stop the fault (card reseat would be easier), originally there would have been a number on it if you found a ring signal on a nogen. Nogen ports don't start randomly ringing. You wouldn't notice if they did, because you have no phone attached, and the 4K has no reason to used that port anyway, it's nogen.

Don, your issue is different, it's a digital phone. Issue above will relate solely to analogs.

Analog problem needs reporting to Unify for the fix.

 

[NYPQ-EN]

Thank you both for the much needed and helpful input.
As we get used to this new system, I will be documenting issues like this one for troubleshooting purposes.

My goal is to be able to diagnose issues on our own as much as we can and rely less for n the maintainers, being that our situation warrants quick action as opposed to waiting for themaintainers to get back to us or finally picking up the phone when we call.

Thanks again.

Very much appreciated.

 

[NYPQ-EN]

Donb and Morendi:

I just thought - does this “constant ringing” issue happen on both Analog AND Digital/IP phones?

Are the causes different?
Is the Solution also different?

Is there more than 1 way this “ringing” issue can happen and how do we monitor a “constant ringing” issue from the system aside from connecting an analog phone directly to the PEN?