Connecting Operator console to computer

[mhammadeen]

Hi all
I want to connect console operator(2250) to computer. The system I have is cs1000 5.5. and I have smile software on the pc. Could this work? Do I need any configuration on the PBX.
Thanks for help

 

[MossEng]

No you don't need any additional Configuration on the Meridian, The smile software just 'controls' the M2250, as far as the Meridian concerned it still just a plain old console.

 

[mhammadeen]

I do connect the console to the pc using (25-9 null modem cable) but smile software not detecting the lines & calls. still the calls handeled by the console only.

 

[SL1M1]

You'll need a CIU (Console Interface Unit) which emulates a 2250 console with physical connections to the PC and 25 pair to switch/amphenol, as MossEng say's as far as the Meridian/CS1000's concerned its a console with all those TN pairs connected 2 Pri/Sec and ideally 3 for power

Cheers !!

 

[mhammadeen]

I want to directly connect the 2250 console to the pc without using the CIU

 

[StanleySteamer]

You should be able to use the 2250 without CIU.
Have you tried a straight-through cable? Also make sure the software is configured for the correct COM port on the PC?

 

[MossEng]

You don't need a CIU, all it does is simulate a M2250, alot of my customers prefer M2250 over CIU as if the PC crashes they can still use the M2250, where as with a CIU you can't. As for the cable, it should be a straight 9 to 25 cable. I find the easiest way to prove cable is using a Null Modem, try it with and without the Null Modem, one of these two options usually works, and then you know which cable you've got.

 

[mhammadeen]

Thanks every body. It was cable problem, it work with (25-9 strait cable)