Configuring IP Office for E169 Media Station

[effectivecommunicat]

Greetings gurus,

I wanted to see if anyone has had luck configuring the new E169 media station for IP Office 9.0.3 and above. I have been reviewing this doc:

https://downloads.avaya.com/css/P8/documents/100181627

and the doc refers to the 9600 series phones SIP set up guide, which I have also looked at. I have made all the connections and entered the username, password and domain field to match what is programmed in the IP Office LAN->VoIP settings as well as user settings, but it continues to come up with "Offline(invalid password)."

Any suggestions or places to start?

I tried looking in monitor to view SIP phone status and I can see the extension in there as unregistered.

Thanks in advance!

Chris Skordahl
ACIS, ACSS Certified

 

[smokinjoe2938]

user/telephony/supervisor settings/log in code have you defined it here for the password

 

[effectivecommunicat]

Thanks for the reply.

That is the password I am user on the E169 settings, but I still have this error.

Chris Skordahl
ACIS, ACSS Certified

 

[tlpeter]

hat software level is the E169.
I recall having the same issue and you will need to upgrade it first.
I used an IIS webserver as the IPO cannot do it and the MV_IPTel did not work as well.

BAZINGA!

I'm not insane, my mother had me tested!

 

[tek2011]

Check if there is a pwd under extension > sip extn > phone password field

 

[effectivecommunicat]

Thanks tlpeter! I will try that now.

tek2011 - ther eis no password field in the extension tab on IPO, but if the firmware upgrade fixes the problem... we hopefully should be good to go.

Cheers

Chris Skordahl
ACIS, ACSS Certified