Configuration errors and voicemail down

[ircmaxell]

We're running an IP406 V2 with firmware 4.2.4. It has been running fine for months... (Last config update was over a month ago). All of a sudden, on Monday morning, voicemail (Voicemail Lite) would go down intermittently.

After a few reboots of the IPO, and the virtual machine that Voicemail was running on (XP Pro), the problem was finally traced to the switch. It appeared that the virtual machine was loosing connection to the IPO (wouldn't even respond to pings), but to and from other IP addresses on the network worked fine... So we restarted the switch. Which seemed to solve the random dropping issue.

Now, the IPOffice manager won't let me login (error -2). Voicemail is complaining that "Awaiting load of config, access to voice mail denied". After some searching, this appeared to point to a corrupt config on IPO... So I reloaded the config with a known good one. Then I rebooted. Then I cleared it and reloaded the old config. Then I cleared it, rebooted, reloaded the old config, rebooted again. I even tried a cold reboot. Nothing, always gives the same error message...

The kicker of it, is that, except for voicemail, the system appears to be working fine. The phones all work as expected... The system status program shows everything as normal...


The trace on the voicemail...

09:22:18.006 - BulkInfoRequest 172.25.44.81 2
09:22:18.006 - PBX Requesting ULaw companding
09:22:18.022 - Initialize Sequencer tx_seq=0, rx_seq=7
09:22:18.022 - TFTPLoadFile 172.25.44.81
09:22:18.022 - 0 mailboxes were open (but not active) when flushed
09:22:18.037 - DevIO::StartTask 172.25.44.81
09:22:18.037 - BulkInfoRequest 172.25.44.81 2
09:22:18.053 - PBX Requesting ULaw companding
09:22:18.053 - Initialize Sequencer tx_seq=0, rx_seq=7
09:22:18.053 - TFTPLoadFile 172.25.44.81
09:22:18.053 - DevIO:etach 172.25.44.81
09:22:18.069 - 0 mailboxes were open (but not active) when flushed
09:22:18.084 - DevIO::StartTask 172.25.44.81
09:22:18.084 - DevIO:etach 172.25.44.81
09:22:21.991 - DevIO::RxAbort 172.25.44.81
09:22:21.991 - DevIO:etach 172.25.44.81
09:22:22.006 - DevIO:etach 172.25.44.81
09:22:23.131 - 172.25.44.81 - Awaiting load of config, access to voice mail denied.
09:22:26.725 - 172.25.44.81 - Awaiting load of config, access to voice mail denied.

The last 2 are when I try to access it from my phone.
The bit before it repeats every 30 seconds to 1 minutes...

I'm kinda lost as to how to go forward... Any ideas?

 

[TomMills]

???? did you confuse me with tlpeter?

"There's a dog in the New Zealand section

 

[tlpeter]

I think he does

You are right about CCR not running on 64bit but 1XP does
And of course they do not run on XP but i did not say that it does

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kholladay]

I'm always confused and confusing

Back ircmaxell's original issue, as we seem to have hijacked his thread, what dbgview trace level are you running? If you're not at 9 High Trace go ahead and set that and post the results of a Voicemail Pro Service restart.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[amriddle01]

I'm not disagreeing with you Kyle, I'm just saying that's the way it is here Anyway my 2 year old HDTV does 1080p so there

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers