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Config Flash as an ACD
- Thread starter dcalcano
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Only way is to locate a Flash ACD software card. Otherwise you'll need to upgrade to a CallPilot with a Call Center keycode. Your MICS must be at least R4.1 to be compatible with the CallPilot.
Brian Cox
Brian Cox
You could find the Nortel Flash ACD Set Up and Operations Guide at the following link:
Much success.
http://support.nortel.com/go/main.jsp?cscat=DOCDETAIL&DocumentOID=463799.000000&searched=Flash%20ACD
Much success.
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