Conference calls for SoundStation2 with IPOffice 406 V2 2

[cspectra]

Hello guys,
I searched and found several hits about this. However, when I tried, none of them work. That's why I have to open a new one. My question is that if IPO 4.2.11 still support this?
Next, what type of indication the IPO supposes to tell instead of Analogue Extension Phone?

Here is situation I had tried: Place the 1st call, once got connect, I hit flash, heard no dial tone at all, but dial the second one anyway, wait for a while, hit flash then dial *47. Nothing happens to the second number.

Did i do something wrong? Please come in and help.

 

[IPOfficeIreland]

1 are you saying that the 1st call remains on the phone and you don't initiate the 2nd call?

2 Or you place the first call on hold by pressing flash, make a new call, then flash again followed by *47 but they don't join?

If 1 above, change the flash timer in the phone - you could test with a basic analogue phone first.

If 2 then check your short codes that *47 is set up as Conference Add and nothing else conflicts

In both cases use SSA to monitor what is happening on the extension but going to Extension and clicking Trace All

 

[cspectra]

It is case 2. I did check on the Call Manager, and there is no conflict, it is Conderence Add.
Can you give a little guide how to use the SSA feature?
Thanks

 

[IPOfficeIreland]

It installs with the Admin CD, simple to use

http://marketingtools.avaya.com/kno...ls/manuals/apps/system_status_application.pdf

 

[ignatkarobkin2]

On your Soundstation press Conf instead of flash

http://www.aaa-avad.com

http://www.ivdsonline.com

 

[cspectra]

Yes I did. Then it show "FLASH" on screen.
Could somebody tell me after hitting "Conference" or "Flash", what should be expected beside the word flash, such as dial tone, etc.?

 

[ignatkarobkin2]

I was getting busy tone, but once I pressed 9 was able to complete all steps for conference. After last call press conference and then *47

http://www.aaa-avad.com

http://www.ivdsonline.com

 

[cspectra]

Thanks to you guys. I made the Flash Time on the SoundStaion2 to 600ms and it work.