Combined Coverage Path and Coverage Time-of-day

[PurpleShirt]

Hello Everyone,

I'd like to combine the functions of a coverage path and a coverage time-of-day with internal and external calls. The coverage path should only apply to internal calls and the coverage path only to external calls. The reason for this is, that customers shouldn't be able to call us after opening hours, but the coworkers should be able to phone among themselves.

I have tried to create a coverage path only for internal calls and two for external calls. Then I add the coverage path and coverage time of day to the station. This however doesn't work. It will ignore the coverage-path that is set on coverage path 2. The call rings constantly without covering to the coverage point. Does anyone know what the problem could be?

 

[montyzummer]

Yes the coverage on the station needs to be changed manually , the time of day will allow you to apply different coverage paths based on the criteria set in its tables , but on the station you add "t1" or whatever the corresponding time table number is ,in the coverage field.

You have lost me though regarding co-workers not being able to call each other....that can still happen...i think you need to think about this differently also in your post , you have been a bit confusing...re-read it.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[PurpleShirt]

Hello sorry for the confusing part. So let's say I have a station with the extension 1000 with the coverage path 1 100 and coverage path 2 t200. The whole setup looks something like this:

Coverage path 100 looks something like this: 
                    Inside Call       Outside Call
Busy                    y                   n
Don't Answer            y                   n             Number of rings 2
DND/SAC/Goto Cover      y                   n
Logged off/PSA/TTI      y                   n

p1 1001

Coverage path 101 looks something like this: 
                    Inside Call       Outside Call
Busy                    n                   y
Don't Answer            n                   y             Number of rings 2
DND/SAC/Goto Cover      n                   y
Logged off/PSA/TTI      n                   y

p1 1001

Coverage path 102 looks something like this: 
                    Inside Call       Outside Call
Busy                    n                   n
Don't Answer            n                   n             Number of rings 2
All                     n                   y
DND/SAC/Goto Cover      n                   n
Logged off/PSA/TTI      n                   n

p1 123

Coverage time-of-day 200 looks something like this: 
Day   Act Time     Cov Path     Act Time     Cov Path      Act Time      Cov Path   
Sun   00 00        102          07 00         101          19 00         102

123 is an announcement that says that the store is closed.

During opening hours inside and outside calls should behave the same. Calls should cover to the same points, but after hours only the employees should be able to phone with each other, customers should get the announcement.

 

[AvayaTier3]

stations can have either coverage path 1 or coverage path 2 active. status stations shows the active coverage.
stations can change active coverage using the Change Coverage Access Code


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

You may want to use the Next Path Number on the coverage path.

Next Path coverage programming example

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[PurpleShirt]

Thank you very much, that was exactly what I was looking for. Here's the solution I came up with, in case someone else wishes to do the same.

Coverage path 100 looks something like this: 
                    Inside Call       Outside Call
Busy                    y                   y
Don't Answer            y                   y             Number of rings 2
DND/SAC/Goto Cover      y                   y
Logged off/PSA/TTI      y                   y

p1 1001

Coverage path 101 looks something like this: 

Next Path Number      102
                    Inside Call       Outside Call
Busy                    y                   n
Don't Answer            y                   n             Number of rings 2
DND/SAC/Goto Cover      y                   n
Logged off/PSA/TTI      y                   n

p1 1001

Coverage path 102 looks something like this: 
                    Inside Call       Outside Call
Busy                    n                   n
Don't Answer            n                   n             Number of rings 2
All                     n                   y
DND/SAC/Goto Cover      n                   n
Logged off/PSA/TTI      n                   n

p1 123

Coverage time-of-day 200 looks something like this: 
Day   Act Time     Cov Path     Act Time     Cov Path      Act Time      Cov Path   
Sun   00 00        101          07 00         100          19 00         101

Edit: Forgot to mention, that station 1000 now only has t200 as coverage path.