dianvaguar
Technical User
Dear Fellow Avaya Users,
We have a merger between two companies. Company-A and Coompany-B both has Avaya Core Systems. There is one department in Company-A decided to have sattelite offices in Company-B and they required to get their calls either of the two locations depending where they are at any moment.
The two companies were tied between SIP trunks and currently able to call each other via UDP-AAR routing which works perfectly with gate-opener codes. Company-A dials 1400+CompanyBExtensions while CompanyB dials 65+CompanyAExtensions.
We applying Off Station Mapping for both Company-A and Company-B extensions but it seems that we are getting loop calls because two extensions are pointing to each other. It doesn't work.
We tried coverage after certain rings for both sides but this is not an ideal solution because it takes time to respond to calls if not callers more likely be impatient to eventually disconnect the call. Do you have any other feature option to do solve this requirement? Thanks!
We have a merger between two companies. Company-A and Coompany-B both has Avaya Core Systems. There is one department in Company-A decided to have sattelite offices in Company-B and they required to get their calls either of the two locations depending where they are at any moment.
The two companies were tied between SIP trunks and currently able to call each other via UDP-AAR routing which works perfectly with gate-opener codes. Company-A dials 1400+CompanyBExtensions while CompanyB dials 65+CompanyAExtensions.
We applying Off Station Mapping for both Company-A and Company-B extensions but it seems that we are getting loop calls because two extensions are pointing to each other. It doesn't work.
We tried coverage after certain rings for both sides but this is not an ideal solution because it takes time to respond to calls if not callers more likely be impatient to eventually disconnect the call. Do you have any other feature option to do solve this requirement? Thanks!