Code to Divert a Hunt-Grp to Voicemail

[mack27]

Hi

We have an Ericsson MD110 BC10 and an Octel Sernade 3.0 looking for the code or easier way of diverting a hunt-grp to voicemail.
*24#hunt-grp ext no.*voicemail ext no.# ?did not work I may have the wrong parameters.
Thanks
Mack

 

[goa999]

Hy Mack27

Maybe a little mistake ?

I've used the following code:

to activate: *24*[GH-Number]*[Voicemail number]#
inactivate : #24*[GH-Number]*

additionally, i've set an individual diversion to the voice-mail. Effect: If all members of the group hunt are logged off the calls will be automatically divert to the voice-mail.

It roulez very good by us ! We used this configuration for a mini-mini call-center

good luck by testing C Ya soon
goa999

......
and thx for all answers and sorry for my bad english ;-)

 

[goa999]

well, i've forgot a very importend thing.

The extension on which one you propte this code, must be a master extension

Don't forget it !

use SPEXIIR=[Extension];OPT=M C Ya soon
goa999

......
and thx for all answers and sorry for my bad english ;-)

 

[mack27]

Thanks for that goa999 I was testing and it was the spexi I was missing one difference for us to inactivate : #24*[GH-Number]# not *
No tworries on your english you get the point across

 

[hughiepal]

Hi, The best way to divert a hunt group to voicemail is to program cdini:htgrp#,div=voicemail#; then as each member of the huntgroup goes off duty they should divert there telephone to there own ext number *2*ownnumber# When everyone in the group is off duty (or on busy) the calls will go to voicemail.
Cheers

 

[goa999]

@mack27

you're welcome ;-)

@hughiepal

Right for the cdini, but the code for log-off isn't *2*[ownExt]# - it is *21*[ownExt]#..... and any divertion to any extension. For the GH is importent that the PBX understand that the extension has any type of divertion. => Function Key CAD

Bether than voice-mail on busy is, to divert to a group owerflow (voice-mail) or use the queue with text an music. It works very fine.

This is only a suggestion and not mandatory OK

C Ya soon
goa999

......
and thx for all answers and sorry for my bad english ;-)