Hi,
We are using four J169 series phone (on H.323 firmware, Latest) with Button module. Each J169 user has one CO line specifically assign to ring that extension.( four routes having a single CO line)
First Route, lets say Route A , Incoming Destination is set to = Ext-A
Three other extension button module key is set to BUSY-IND = TAC of the Route A
All four these extension can pick each other call using the group pickup feature and it is set as *5
Now we are facing a strange problem, When an incoming call on CO line rang on Ext-A and if some other user pick that call using group pickup code then call gets pickup by the user with no problem but the Ext-A stays ringing until user manually pick hand set and then hang up. The Ext-A stays ringing even the call answered and get drop by other user.
What i am missing??? in the configuration?
There is no such thing as a free LUNCH.
We are using four J169 series phone (on H.323 firmware, Latest) with Button module. Each J169 user has one CO line specifically assign to ring that extension.( four routes having a single CO line)
First Route, lets say Route A , Incoming Destination is set to = Ext-A
Three other extension button module key is set to BUSY-IND = TAC of the Route A
All four these extension can pick each other call using the group pickup feature and it is set as *5
Now we are facing a strange problem, When an incoming call on CO line rang on Ext-A and if some other user pick that call using group pickup code then call gets pickup by the user with no problem but the Ext-A stays ringing until user manually pick hand set and then hang up. The Ext-A stays ringing even the call answered and get drop by other user.
What i am missing??? in the configuration?
There is no such thing as a free LUNCH.