CMS VDN Call Profile service level increment question.

[theshrike1]

Question?

If I setup in the CMS VDN Call Profile Setup screen Increment 1 as 0 to 6 seconds and Increment 2 as 6 to 12 seconds and there's a 6 second call would it be under Increment 1 or 2?

 

[Tolson]

Inc 2. Increment 1 only goes up to the 6 second mark where Increment 2 starts at the 6 second mark.

 

[theshrike1]

Thanks!