CMS: calls are missing in the VDN report 1

[HuppiFluppi]

Hi,

if I compare the historical call-profile vdn report and the split/skill report of the same project, there are 7 calls missing in the vdn report.

(see picture:

http://img165.imageshack.us/img165/4744/wrongsumoy8.jpg)

The split/skill report has the right sum of 2046 calls.

 

[TykeUK]

Did you make changes to the service interval during the day? If so that would probably account for data being missing. Check a full day when no changes were made and see if this is still the case.

 

[SF0751]

I agree with TykeUK, expecially since the report shows a YES in the "Service Intervals Changed" and "Acceptable Service Changed" fields.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[HuppiFluppi]

You're right, guys... thx a lot =)