CMS API Integration

[Furrye]

Hii, There is my first thread plz be patiente with me.

In a project i need make an integration using CMS, to see all calls in a database in realtime, How i can make this? I need a CMS API ? Or Another sistem to Make this link with database, i'm starting the project and i need tips.

 

[avayaguy23]

What CMS version? In the past you would need to setup an ODBC connection. It might require additional licensing.

 

[Furrye]

Version R19

 

[avayaguy23]

You should review the admin/installation guide along with licensing. CMS 19 is end of support and you may have issues with obtaining licensing.

https://support.avaya.com/css/public/documents/101086103

 

[YPC]

do you want real time or historical data? If real time, you need clint. If you want historical data, you need ODBC.

 

[avAyATEKky]

You will need an ODBC connection to pull CMS Data Tables into another SQL server., and it does require a license.

 

[SoftwareRT]

ODBC will get you historical data (see the attached .jpg) to check your system.

As far a Real-Time, there are a number of options.

1. Use CLINT (I have not used this, so I can't really help you with it.)
2. Contact Avaya about real-time licencing or socket licencing -- heard the license are expensive (I have not used this, so I can't really help you with it.)
3. Run real-time reports from Avaya CMS and basically 'scrape' the data as you need it -- I have done this before, it works okay but is a second or two behind real-time.
4. Run python to ssh into CMS via (tty) run the real-time commands and dump the data as you need it -- I have done this before, it works okay but is a second or two behind real-time and gets complicated if you have more than 10 or so agents or a large number of splits.

C.

 

[Tanzeem97]

ODBC will get you historical data (see the attached .jpg) to check your system.

As far a Real-Time, there are a number of options.

1. Use CLINT (I have not used this, so I can't really help you with it.)
2. Contact Avaya about real-time licencing or socket licencing -- heard the license are expensive (I have not used this, so I can't really help you with it.)
3. Run real-time reports from Avaya CMS and basically 'scrape' the data as you need it -- I have done this before, it works okay but is a second or two behind real-time.
4. Run python to ssh into CMS via (tty) run the real-time commands and dump the data as you need it -- I have done this before, it works okay but is a second or two behind real-time and gets complicated if you have more than 10 or so agents or a large number of splits.

C.

Hello SoftwareRT,

I have a similar request and not sure what software/DB to use to get real-time data. We do have ODBC connection and historical is no problem. Any help/direction is appreciated. I do have Clint and rt socket

 

[YPC]

If your real-time requirement is simply and the number of split/skill is not huge, you can consider the Avaya BCMS too.

 

[jimbojimbo]

Not sure what you are trying to accomplish but you may want to look at the AES. The AES would enable you to monitor all calls.