twlcolorado
Vendor
I have a customer with CM 8.1 with Avaya Messaging. They have a DID that is set up as a virtual, going to a coverage path. The coverage path has the first four points being in service stations, and the fifth point is a vector that sends the call to a voicemail box. According to the customer when the number is dialed internally it works fine It does not when it is dialed from the outside.
I have made test calls from the outside and traced them. It appears that the call goes through the coverage path, but when it gets to the point where it should go to the vdn sending the call to the voicemail box, it starts the coverage path over again. This time it looks like it tries to go to the mailbox, but fails and a busy signal is returned to the caller.
Making test calls, it goes to voicemail fine if there are only 3 points in the coverage path and then the vdn for voicemail. As a temporary fix, I have put the last two points together in a coverage answer group, but this is not an ideal solution.
I have made test calls from the outside and traced them. It appears that the call goes through the coverage path, but when it gets to the point where it should go to the vdn sending the call to the voicemail box, it starts the coverage path over again. This time it looks like it tries to go to the mailbox, but fails and a busy signal is returned to the caller.
Making test calls, it goes to voicemail fine if there are only 3 points in the coverage path and then the vdn for voicemail. As a temporary fix, I have put the last two points together in a coverage answer group, but this is not an ideal solution.