Clustered 3300 Embedded Voicemail won't answer

[EPearson]

I have just added a new 3300 to 2 system Cluster. The new cluster is using embedded 3300 voicemail. The first 2 controlers are using MAS. When calling the new cluster I can't get the voicemail to answer on the embedded. I can call voicemail directly on the new cluster(hunt access code 6000) However when extension is called it will not go to its own embedded voicemail....call times out and cames back via Campon timer. Any help appreciated

 

[EPearson]

Sorry it will go extension to extension but transfering an outside call from existing cluster to new cluster with embedded voicemail will not go. I have checked call rerouting.

 

[jrgood0852]

I wonder if you need to put 6000 in the ARS digits dialed.

Always look out for the next tech. because one day it will be you!

 

[jcnick]

Be sure to add the new IP scheme, for the new pbx, to the local networks of thw MAS

 

[kwbMitel]

Sorry it will go extension to extension but transfering an outside call from existing cluster to new cluster with embedded voicemail will not go. I have checked call rerouting.

That indicates a problem with the COS of the IP trunk programming on the new system.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[bobcheese]

Interconnect restrict?

 

[EPearson]

Fixed it. When I built the route I made the mistake and added to the Direct IP Route -(PSTN ACCESS VIA DPNSS). Should have left it blank on that parameter. Not very good information on setting up DIRECT IP ROUTING in E-DOCs

 

[kwbMitel]

sooo it was the COS of the IP trunks?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[bobcheese]

There isn't normally a need to change the cos of direct ip trunks it uses preconfigured cos 100 I think

 

[EPearson]

When I built the ARS Route I made the mistake of selecting Route Type of PSTN Access Via DPNSS...there are 4 options of type of route Emergency, Blank, Non-verifed Account, PSTN Via DPNSS...should have been BLANK