CLID Forwarding on Phantom

[Watsonj]

We are attempting to set up a DN that forwards to a vendor's number and passes a single CLID. The vendor is providing an offsite hospitality program that the cleaning crew can use to indicate the status of a room (Clean, Needs Cleaning, etc). This system is dialable from the hospital. The vendor needs one CLID that they can program into their system that will identify calls from our hospital. We have attempted to use Phantoms and ACD NCFW, however, the PBX keeps passing the originating caller DN.

Here is the setup:

User calls 2999 from extension 4018. 2999 is either (1) a Phantom Forward with DCFW through BARS (9XXXYYYY) or ACOD (ACODXXXYYYY) or (2) a ACD Queue with NCFW to either BARS or ACOD. In all cases, the originating 4018 DN is passed NOT the CLID programmed to the Phantom.

How can we pass a specific CLID for all calls forwarded through the Phantom?

 

[phonz1]

have the vendor program calls from you as 4018 then? If they can only use one number and you are sending CLID, you'll have the same issue!

 

[Watsonj]

Users will be calling from phones in multiple patient rooms, the 4018 ext was just one example.

Everything we have tried and researched appears to indicate that the switch will pass the originating phones DN as CLID. Which makes me wonder why the CLID option exists for a Phantom DN if the switch will just ignore the programming...

 

[SpelingChampeon]

I've never tried this, but if you have Call Pilot, can you build an application that does a transfer to the phantom, and see if that doesnt work. It might be possible that the SDN would then be passed?

 

[Firebird Scrambler]

Does the hospital have a voice mail system?. If so, then can you assign a mailbox that is tagged with a number i.e. 2999 with the option to provide remote messaging to identify where the call has come from?. This should only have one CLID displayed.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[TimAbney]

What is the system that the vendor has? IVR? They should be able to set up an application to take input from the key pad to ask which room and status pretty easy.