Class Of Service Change

[volaris]

I have a Norstar ICS Compact w/Norstar Voice Mail 2. A while back I was able to change one of my Class of Services. I was able to change the Password Expiry to "0" so that users wouldn't have to change their passwords. For the life of me, I can't remember how I did it. Does anyone know how to do this?

Thank you,
Volaris

 

[Sparkomatic]

Hi,

It sounds like you have a NAM (Norstar Applications Module). If you do, you need Norstar Voicemail Manager software on your PC and you have to connect to the unit either through a crossover cable to the NIC card inside or, if it doesn't have a NIC card; through a direct serial connection.

Also, the Voicemail Manager option has to be enabled on the NAM. To see if it is:

Press F983
At Log: prompt enter password
Press 4
You should see your options available on the display and hopefully NVM Manager will be one of them. Good luck!

 

[volaris]

I do not have Voice Mail Manager software and when I did F983,4, there were only 2 items on there, Voice Mail (Y) and Directory (Y). I have a NAM and I can connect up to it through the serial port and get to an interface which has a selection for Access Server and Norstar Voice Mail. I have the passwords but the only thing it will do for me (pertaining to COS) is list the settings of the different COS's. There is no place to change them. I thought this is where I changed it before. Any other thoughts?

Thank you,
Volaris

 

[DueE]

That's where you want to be. Bring up the COS you need to edit, go to password expiry and type in new parameter. It will take the change.
DueE