professorguy
MIS
I've been getting many corporate laptops into the help desk with damaged VPN client entries. Every one I've seen still has a line for the connection entry (it was not deleted). However, the Host address (or IP), the group name, and the group password (and confirmation) are all gone. The connection entry name, description and transport type all survive. So the user sees the connection entry, clicks on it and gets an "Error 5: no hostname exists for this connection entry."
These are vanilla winXP boxes using various versions of Cisco VPN client (4.6, 4.8 and 5.0).
I know you can modify the connection parameters, but these users did not even try to do that. How did these critical settings get lost? What causes Cisco VPN client to lose SOME of its connection configuration? It must be done automatically in some situations. But what situations?
These are vanilla winXP boxes using various versions of Cisco VPN client (4.6, 4.8 and 5.0).
I know you can modify the connection parameters, but these users did not even try to do that. How did these critical settings get lost? What causes Cisco VPN client to lose SOME of its connection configuration? It must be done automatically in some situations. But what situations?