Has anyone encountered a problem with MS UM where in an auto attendant you can't press an option to transfer to an extension back on the Cisco UCM? I can press 0 to transfer back to the operator number I define for the auto attendant (it rings back to CUCM just fine), but if I use that same number or any other number I know should ring on CUCM mapped to a key in the auto attendant, like Press 1 for Sales and it should go to ext 4500 for example...that doesn't work. Also, I can't transfer to a person by saying their name or manually dialing their ext from the auto attendant. I keep hearing "Sorry, I was unable to transfer your call". I've already double checked the UM dial plan, auto attendant, etc and made sure transfers are allowed and also compared the auto attendant to an older working auto attendant used for an Avaya system. I checked the UM server's application event log and there are no errors at all related to my trying to transfer out of the auto attendant. It's as if it's not even trying, but I guess it is. In the event viewer I do see an information event logged, showing my original call to the UM server's auto attendant number. So far I see no other problems with MS UM and Cisco other thank this transfer problem in the auto attendant.
I'm stumped. Any ideas?
I'm stumped. Any ideas?