Hi Guys,
This is my first post on this forum, but hopefully the first of many.
Currently in our office, we have a cisco phone system. Now for about the past 12 months we hired a support company to take care of the running of the equipment. However, after their numerous no-shows and also many days when our whole phone system was offline we have decided to give them the boot and the majority of management has been given over to me.
After 20 minutes of re-configuring our phone system, I had sorted about 99% of the problems and issues that the support company said they could not fix, or it was going to take them days to fix.
Now for the parts I am stuck at.
Ringers:
Currently we have the very boring, standard cisco ring tone on our phones. My boss ( A very adventurous man) wants to be able to customise these and his number one demand is to get the "24" theme ringer on the phone system.
That was problem number one.
The next problem :
Music on hold tracks.
I seem to be totally lost in this area, give me vlans, users, extensions or phones to configure. But configuring the music on hold is becoming a more and more daily painful task of going round and round in circles not being able to understand the functionality and therefore not being able to do anything about it.
Hope you guys can help, I have noticed that a lot of you defiantly know your stuff when it comes to cisco stuff. SO basically any help would be absolutely amazing
Cheers
This is my first post on this forum, but hopefully the first of many.
Currently in our office, we have a cisco phone system. Now for about the past 12 months we hired a support company to take care of the running of the equipment. However, after their numerous no-shows and also many days when our whole phone system was offline we have decided to give them the boot and the majority of management has been given over to me.
After 20 minutes of re-configuring our phone system, I had sorted about 99% of the problems and issues that the support company said they could not fix, or it was going to take them days to fix.
Now for the parts I am stuck at.
Ringers:
Currently we have the very boring, standard cisco ring tone on our phones. My boss ( A very adventurous man) wants to be able to customise these and his number one demand is to get the "24" theme ringer on the phone system.
That was problem number one.
The next problem :
Music on hold tracks.
I seem to be totally lost in this area, give me vlans, users, extensions or phones to configure. But configuring the music on hold is becoming a more and more daily painful task of going round and round in circles not being able to understand the functionality and therefore not being able to do anything about it.
Hope you guys can help, I have noticed that a lot of you defiantly know your stuff when it comes to cisco stuff. SO basically any help would be absolutely amazing
Cheers