CICS 6.0 Auto Attendant

[Hewcrew5]

When using the CICS Auto Attendant our users are getting a "try again" prompt when trying to record a message.

The process is, enter into feature *832 to turn off the CCR;
then access feature *833 to record a message. Normally greeting C is used to record the greeting.

The user can go into each greeting and change it from Off to User, but when they go to record or play the message, it shows the "try again" prompt.

The users have been able to make recordings up until yesterday with no issues. The problem is happening at more that one location.

 

[norstarboy125]

Did you try a reboot?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Hewcrew5]

I have tried rebooting. I also turned the auto attendant off prior to the reboot. Then I had the users turn the AA back on after, still nothing.

 

[norstarboy125]

Well at this point you probably don't have to many options other then changing out the software. I don't personally use the built in AA's that much.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[curlycord]

What is the SP code under Maintenance/System version?
You may not have AA custom prompts on that software or it is corrupt.



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curlycord

http://www.curlycord.com

 

[Hewcrew5]

SP 30DHC12 NAT

 

[Hewcrew5]

We have hundreds of locations that use the CICS AA. I have seen this problem crop up a few times in the past, and a reboot takes care of it. Not until recently has the reboot not worked.

Our next step is going to be powering down, pulling out the software card, re-seat it and then reboot.

I was seeing if anyone else has seen this before. I certainly understand that not many customers use the CICS AA.

 

[curlycord]

DH=CICS 7.1 STD IRAD-ON+AA PROG PROMPTS (SIP)

Or doing a STARTUP and program from scratch can clear the corruption sometimes.

This has been reported a few times before.


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curlycord

http://www.curlycord.com